Frequently Asked Questions
Whether you are a first renter or a seasoned party pro, there are always those simple questions that are common to everyone. Here you’ll find a list of most commonly asked question regarding party rentals and answers we hope will get you going in the right direction. If you can’t find the answer here, just give us a call we’ll be happy to make recommendations or answer your concerns.
You may cancel your reservation due to inclement weather. However, we do not give refunds on deposits. Instead, you will be given a company credit that is good for one year to be used on a future rental.
We do not give refunds on deposits for cancellations. Again, as long as you cancel your reservation at least 48 hours in advance you will be given a company credit that is good for one year to be used on a future rental. If you do not cancel your reservation or you cancel the day of your party, you forfeit any money you have paid towards your rental. We practice this policy because when a reservation is made we take that equipment off of the availability list for other customers to rent.
To cancel a reservation you must speak with our office staff. You can reach our office staff Monday-Sundau from 9a.m.-6p.m. Please do not email or leave a cancellation message!!
Q: Does the price include set up and delivery?
A: No, additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 4-6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [Bobo Bouncers] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do not have electricity. If you want to set up at a park, you must verify that they have an 110V electrical outlet available for you to use for each item you rent or you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. This is a non-refundable deposit but as long as you cancel your reservation 48 hours prior to your rental date you will be given a rain check to use within one year. If you cancel the day of your party then you forfeit all money you have applied to your rental.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are available in a 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.